FAQ's
GOT QUESTIONS? WE'VE GOT ANSWERS!
Find answers to our Frequently Asked Questions, or reach out to us directly via our contact page if you can't find what you're looking for.
What is the jewellery made of?
What is the jewellery made of?
Our jewellery is crafted from heavy, high-quality stainless steel - so it’s built to last and has that satisfying weight. Every piece is then finished with an 18k gold or silver plating to give it a premium touch and add some serious style.
What are the sizing options?
What are the sizing options?
Fitment is key. Most of our pieces are available in a range of size options, made to fit almost anybody. Some specific items have a built-in tail chain so you can adjust the length yourself to find the perfect fit. View our full size guide here.
are the products water-proof?
are the products water-proof?
Yep. Our jewellery is built for the streets, not to be kept in a box. Thanks to its tough, stainless steel core - every piece is resistant to water, scratches or tarnishing so that you don't have to sweat the small stuff.
Does it hurt to wear?
Does it hurt to wear?
Not at all. We took the aggressive aesthetic of bikelife and re-engineered it for all day comfort. All the edges are smoothed out and the links move effortlessly, so it won't pinch your skin or pull your hair.
Who can wear KYJAH?
Who can wear KYJAH?
Short answer: it's you. We design our products to be worn by anyone and everyone. It's more than jewellery; it's a part of a community - you don't need to own a bike; you just need to want to represent a style that's bold, authentic, and unapologetic.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
Do you ship internationally?
Do you ship internationally?
Yes, we offer international shipping to ensure customers around the globe can enjoy our products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
How long will my order take to arrive?
How long will my order take to arrive?
We dispatch all of our orders within 1-2 days. UK deliveries typically arrive within 2-3 business days. Orders to destinations in Europe usually arrive within 3-5 business days. All other International orders typically arrive within 6-7 business days, however these can vary depending on the destination country and local courier service options.
What is your refund and return policy?
What is your refund and return policy?
Not feeling it? We've got your back; We stand behind the quality of our products with a 30-day satisfaction guarantee. You can return your order within 30 days of delivery for a full refund of the product price. Just make sure it’s still in its original, unworn condition, and we'll sort the rest.
Can I exchange my item for a different size?
Can I exchange my item for a different size?
Absolutely! If you're not satisfied with the fit of your product, we'll gladly swap it for you within 30 days of delivery. Just send the original piece back to us in its unworn condition, and we’ll get the right size shipped out to you right away at no extra cost.
How do I return my order?
How do I return my order?
To start a return, send us an email at contact@kyjah.co.uk with your order number and reason for return, and we'll provide you with shipping details and instructions. Once we receive your return, we'll process your refund/replacement right away. Please note that shipping costs are non-refundable unless the return is due to our error.